Privacy policy

Last Updated: September 2026

Orin Luxury (“Orin Luxury,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and the choices and rights available to you.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party service providers.

1.1 Information You Provide

Depending on how you interact with Orin Luxury, we may collect:

• Full name
• Billing and shipping address
• Email address
• Telephone or mobile number
• Account login information, where applicable
• Order and purchase information
• Jewellery preferences and product-related information
• Customisation or personalisation details
• Information you provide when contacting customer service
• Information submitted through forms on our website
• Information required for shipping, customs, delivery, or order processing
• Any other information you voluntarily provide to us

Please do not provide sensitive information that is not necessary for completing your order or receiving our services.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Referring website or source
• Date and time of visits
• Approximate location derived from technical information
• Website interaction and usage information
• Cookies and similar technology information

This information may be used to operate, secure, analyse, and improve our website and services.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments through authorised payment providers
• Arranging shipping and delivery
• Providing order confirmations and updates
• Communicating with you about your purchases
• Responding to customer enquiries and requests
• Providing customer support
• Processing returns, refunds, exchanges, and warranty-related requests
• Providing customised or made-to-order jewellery services
• Improving our products, website, services, and customer experience
• Maintaining website functionality and security
• Preventing fraud, misuse, and unauthorised activity
• Complying with legal, regulatory, tax, customs, and accounting requirements
• Sending marketing communications where permitted and where you have provided the required consent
• Analysing website usage and business performance
• Enforcing our policies and protecting our legal rights

We will process personal information only for lawful purposes and in accordance with applicable privacy and data-protection requirements.

3. MARKETING AND EMAIL COMMUNICATIONS

If you choose to receive marketing communications from us, we may send you information about:

• New jewellery collections
• Product launches
• Special offers
• Promotions
• Events
• Brand updates
• Other Orin Luxury products or services

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at:

sales@orinluxury.com

Please note that even if you opt out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, shipping updates, payment notifications, or responses to your enquiries.

4. CONSENT

Where required by applicable law, we may request your consent before collecting or using certain personal information.

By providing information to us voluntarily, you acknowledge that the information may be processed for the purposes described in this Privacy Policy and in connection with the services you request.

Where applicable, you may withdraw consent for certain processing activities. Withdrawal of consent will not necessarily affect processing that we are permitted or required to carry out under applicable law or for legitimate business purposes.

5. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Orin Luxury does not sell or rent your personal information to third parties for their own independent marketing purposes.

We may, however, share information where reasonably necessary with trusted service providers and other parties involved in operating our business.

These may include:

• Payment processors
• Banks and financial institutions
• Shipping and courier companies
• Customs and logistics providers
• Website hosting providers
• E-commerce and technology service providers
• Email and communication service providers
• Analytics and security providers
• Professional advisers
• Legal, regulatory, governmental, or law-enforcement authorities where required or permitted by law

Third-party service providers may process personal information on our behalf or as otherwise permitted under applicable law.

We seek to work with service providers that maintain appropriate safeguards for personal information.

6. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.

Orin Luxury does not intend to store complete payment-card information on its own systems unless expressly stated otherwise.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

We recommend reviewing the applicable payment provider's privacy policy before completing a transaction where appropriate.

7. THIRD-PARTY SERVICES AND WEBSITES

Our website may contain links to third-party websites, applications, payment services, social media platforms, shipping services, or other external services.

These third parties operate independently from Orin Luxury and may have their own privacy policies and terms.

Orin Luxury is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help provide a better and more secure browsing experience.

Cookies may be used for purposes such as:

• Website functionality
• Remembering preferences
• Maintaining sessions
• Website analytics
• Security and fraud prevention
• Understanding website usage
• Improving website performance
• Marketing and advertising, where applicable

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or availability of some website features.

9. DATA SECURITY

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and accounting records
• Handle customer-service matters
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal, tax, regulatory, or accounting obligations
• Establish, exercise, or defend legal claims
• Fulfil other legitimate business purposes

When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.

11. INTERNATIONAL DATA TRANSFERS

Because Orin Luxury may serve customers internationally and may use international service providers, your personal information may be processed or transferred across borders.

Such processing may involve payment providers, shipping companies, technology providers, hosting providers, analytics services, or other service providers located in countries different from your country of residence.

Where required by applicable law, we will take appropriate steps in relation to such transfers.

12. YOUR PRIVACY RIGHTS

Depending on your location and the laws applicable to you, you may have certain rights relating to your personal information.

These may include, where applicable:

• Requesting access to personal information held about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where legally permitted
• Withdrawing consent where processing is based on consent
• Requesting information regarding how your personal information is processed
• Exercising applicable rights regarding marketing communications
• Raising a privacy-related complaint or concern

Some rights may be subject to legal limitations, exceptions, or verification requirements.

To exercise an applicable privacy right, please contact us at:

sales@orinluxury.com

We may need to verify your identity before processing certain requests.

13. CHILDREN'S PRIVACY

Our website and services are not intentionally directed toward children who are below the applicable legal age for providing consent to the processing of personal information.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us at:

sales@orinluxury.com

14. FRAUD PREVENTION AND LEGAL COMPLIANCE

We may collect, use, retain, and disclose personal information where reasonably necessary to:

• Detect and prevent fraudulent transactions
• Protect our website and business
• Investigate suspected misuse
• Prevent unauthorised activity
• Comply with legal or regulatory obligations
• Respond to lawful requests from government or law-enforcement authorities
• Establish, exercise, or defend legal rights and claims

This may include sharing relevant information with payment processors, financial institutions, logistics providers, professional advisers, regulators, or law-enforcement authorities where permitted or required by applicable law.

15. BUSINESS TRANSFERS

If Orin Luxury undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or other business transfer, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organisation may be required to continue protecting personal information in accordance with applicable legal requirements and the commitments applicable to that information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Our website or services
• Technology
• Legal or regulatory requirements
• Privacy practices

When we make changes, we may update the “Last Updated” date displayed at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy is published may constitute acceptance of the updated policy to the extent permitted by applicable law.

17. LEGAL DISCLAIMER

The information contained in this Privacy Policy is provided to explain, in general terms, how Orin Luxury may collect, use, store, disclose, and protect personal information.

While we take reasonable steps to maintain appropriate privacy and security practices, Orin Luxury does not guarantee that our website, systems, electronic communications, or methods of storing or transmitting information will always be completely secure, uninterrupted, error-free, or free from unauthorised access.

To the maximum extent permitted by applicable law, Orin Luxury will not be responsible for loss, damage, unauthorised access, security incidents, service interruptions, or other consequences arising from circumstances beyond our reasonable control, including failures or acts of third-party service providers, payment processors, courier companies, hosting providers, telecommunications networks, internet service providers, or other external systems.

This Privacy Policy does not constitute a contractual warranty, guarantee, or representation beyond the rights and obligations expressly provided under applicable law.

Nothing in this Privacy Policy is intended to exclude, restrict, or limit any right, remedy, protection, or liability that cannot lawfully be excluded, restricted, or limited.

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.

Where mandatory privacy or consumer-protection laws provide rights or protections that differ from this Privacy Policy, those mandatory legal requirements will prevail to the extent applicable.

18. CONTACT US

If you have questions about this Privacy Policy, your personal information, or how Orin Luxury handles privacy-related requests, please contact us:

Orin Luxury
Email:sales@orinluxury.com

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable law.

© Orin Luxury. All Rights Reserved.