Shipping policy
Absolutely. Here is the fully restructured and polished Shipping Policy for Orin Luxury, with the 10–12 business day production time, USD 55 express shipping, 6–9 business day delivery estimate, customs, tracking, insurance, and claims organized clearly for your website.
Shipping Policy
At Orin Luxury, every jewellery piece is carefully crafted and prepared especially for your order. As most of our jewellery is made to order, we require dedicated time for production before your order is shipped.
Please read the following shipping information carefully before placing your order.
1. Order Processing & Production
All jewellery listed on our website is made to order, unless otherwise specified on the individual product page.
Our standard production time is:
10–12 business days
Production begins after your order has been confirmed and all required details, including customization, measurements, design specifications, or approvals, have been finalized.
Please note that production time is separate from shipping and delivery time.
For specific production timelines, please refer to the individual product page or contact us at:
2. Express Shipping
Orin Luxury currently provides express courier shipping only for international orders.
Express Courier
- Shipping Fee: USD 55
- Estimated Transit Time: 6–9 business days after dispatch
- Tracking Number: Provided
- Tracking Updates: Available
- Transit Insurance: Included for eligible shipments
- Courier: DHL, FedEx, UPS, or another reliable international express courier
- Signature: May be required upon delivery
The 10–12 business day production period is not included in the 6–9 business day shipping estimate.
Estimated Total Timeline
10–12 business days production + 6–9 business days express delivery
Delivery timelines are estimates and may vary depending on the destination, customs clearance, courier operations, holidays, weather, and other circumstances beyond our reasonable control.
3. Shipping Charges
A flat USD 55 express shipping fee applies to international orders.
The shipping fee covers the express courier service from our facility to the shipping destination provided at checkout.
The shipping fee does not include customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
4. International Shipping
Orin Luxury offers international shipping to eligible destinations worldwide, subject to courier availability and applicable import regulations.
Some destinations may have restrictions on importing jewellery, diamonds, gemstones, precious metals, or other products.
If we are unable to ship to your destination, we will contact you regarding your order.
5. Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the customs authorities of the destination country and are the sole responsibility of the buyer/recipient.
Orin Luxury does not control these charges and cannot guarantee the amount that may be assessed.
We recommend checking with your local customs authority before placing an international order to understand the possible duties and taxes applicable to your shipment.
Failure to pay applicable customs duties or taxes may result in delivery delays, additional charges, or the shipment being returned to Orin Luxury.
6. Order Tracking
Once your order has completed production and has been dispatched, we will provide you with a tracking number by email.
You can use the tracking number to monitor your shipment through the applicable courier's tracking system.
Please ensure that your email address and contact information are accurate when placing your order.
7. Shipping Insurance
We take the security of your jewellery seriously.
Eligible shipments are insured during transit for the purchase value of the item, subject to the terms, conditions, exclusions, and limits of the applicable courier and/or insurance provider.
Insurance coverage generally applies while the package is in transit until it reaches its destination.
Insurance does not guarantee compensation for every situation and is subject to the courier or insurance provider's claim requirements.
8. Lost or Missing Shipments
If your shipment appears to be lost or missing, please contact us at:
as soon as possible.
Orin Luxury will work with the applicable courier to investigate the shipment and, where appropriate, initiate a shipping insurance claim.
The courier may need to complete an investigation and officially declare the shipment lost before an insurance claim can be processed.
Claim investigation and processing times may vary depending on the courier, destination country, and circumstances of the shipment.
9. Damaged Shipments
If your package arrives damaged, please notify us as soon as possible.
Before opening the package, if the damage is visible, we recommend taking clear photographs of:
- The outer packaging
- Shipping labels
- Any visible damage
- The inner packaging
- The jewellery
- Any damage to the jewellery
Please also keep all original packaging and shipping materials until the claim has been fully reviewed.
If possible, report visible damage to the courier at the time of delivery and request an acknowledgment of the damage.
Please contact:
with your order number and supporting photographs/videos.
Do not discard or alter the packaging or attempt to repair the jewellery before contacting us.
10. Shipping Insurance Claims
Shipping insurance claims are subject to the applicable courier and insurance provider's terms and conditions.
Orin Luxury will assist the customer with the claim process where appropriate.
The courier or insurance provider may request additional information, photographs, documentation, or other evidence as part of its investigation.
The final decision regarding an insurance claim may be made by the applicable courier or insurance provider.
Orin Luxury cannot guarantee the outcome or processing time of a claim where the decision is outside our control.
11. Delivery Delays
Our estimated express delivery time is 6–9 business days after dispatch.
This is an estimated transit time and not a guaranteed delivery date.
Delays may occur because of:
- Customs clearance
- Import procedures
- Severe weather
- Natural disasters
- Public holidays
- Courier delays
- Security inspections
- Government restrictions
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
Orin Luxury is not responsible for delays caused by customs authorities, courier companies, government agencies, weather conditions, or other circumstances beyond our control.
12. Customs Clearance Delays
International shipments may be held by customs authorities for inspection or clearance.
Such delays are outside the control of Orin Luxury.
Customers are responsible for providing any information or documentation reasonably requested by customs authorities or the courier.
Any delay caused by customs clearance will not be considered a delay caused by Orin Luxury.
13. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, telephone number, and contact information at checkout.
Orin Luxury is not responsible for delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer.
If you need to correct your shipping address, please contact us immediately at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after production or dispatch has begun.
14. PO Boxes
Due to the nature and value of our products and the requirements of our international courier partners, Orin Luxury does not ship to PO Boxes.
Please provide a valid physical delivery address when placing your order.
15. Failed or Refused Delivery
If a shipment is refused, undeliverable, or returned to Orin Luxury due to:
- An incorrect or incomplete address
- Failure to accept delivery
- Failure to pay customs duties or taxes
- Failure to provide required customs information
- Other circumstances attributable to the customer
additional shipping, return shipping, customs, or handling charges may apply before the order can be reshipped.
Any refund, where applicable, may be subject to deduction of costs incurred by Orin Luxury.
16. Signature Upon Delivery
Depending on the destination, shipment value, and courier requirements, a signature may be required upon delivery.
Customers should ensure that an authorized person is available to receive the shipment when required.
Delivery procedures may vary depending on the courier and destination country.
17. Return Shipping
If you need to return an item, please contact us at:
before shipping anything back to us.
We will provide the appropriate return instructions and return address.
Please do not send jewellery, loose diamonds, moissanite, gemstones, or other products back to Orin Luxury without first contacting our team.
Return shipping costs are handled according to our Returns & Refunds Policy.
18. Shipping for Returns & Exchanges
For information regarding return shipping costs, exchanges, refunds, and eligibility, please refer to our Returns & Refunds Policy.
The original shipping fee is generally non-refundable unless otherwise required by applicable law or specifically agreed by Orin Luxury.
19. Shipping Timeline Summary
|
Particulars |
Express Shipping |
|
Shipping Fee |
USD 55 |
|
Production Time |
10–12 Business Days |
|
Estimated Delivery After Dispatch |
6–9 Business Days |
|
Estimated Total Time |
16–21 Business Days |
|
Tracking Number |
Yes |
|
Tracking Updates |
Yes |
|
Transit Insurance |
Yes, for eligible shipments |
|
Signature |
May Be Required |
|
Courier |
DHL / FedEx / UPS or Equivalent |
|
Customs Duties & Taxes |
Customer's Responsibility |
20. Important Information
Please remember that production time and shipping time are separate.
Your order generally requires:
10–12 business days for production
followed by:
6–9 business days for express courier delivery after dispatch.
Therefore, the estimated overall timeframe is approximately:
16–21 business days from order confirmation to delivery
These timeframes are estimates and may vary due to customs, courier operations, weather, holidays, government procedures, or other circumstances beyond our reasonable control.
21. Contact Us
If you have any questions regarding shipping, delivery, tracking, customs, insurance, or your order, please contact:
Orin Luxury
Email:sales@orinluxury.com
Our team will be happy to assist you with your order and shipping-related questions.