Refund policy

At Orin Luxury, we take great pride in creating and delivering fine jewellery that meets our standards of quality and craftsmanship. We want you to feel confident and satisfied with every purchase.

Please read the following policy carefully before placing your order.

1. Return Period

Our return policy depends on the delivery destination:

• Orders delivered within India: You may request a return, exchange, or refund within 15 days from the date of delivery.
• International orders: You may request a return, exchange, or refund within 30 days from the date of delivery.

After the applicable return period has expired, we are unable to accept returns, exchanges, or refund requests.

To initiate a return, please contact us at:

sales@orinluxury.com

Your return request must be submitted within the applicable return period.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in the same condition as received.
• Be free from scratches, damage, alteration, resizing, or signs of wear.
• Be returned in its original packaging.
• Include the original certificate(s), documentation, tags, and accessories, where applicable.
• Be securely packaged to prevent damage during return shipping.

Orin Luxury reserves the right to inspect returned jewellery before approving a return, exchange, or refund.

Items that do not meet the above conditions may be refused or may be subject to applicable deductions.

3. Custom & Personalized Jewellery

Custom-made, made-to-order, modified, or personalized jewellery is generally not eligible for return, refund, or exchange.

This includes, but is not limited to:

• Custom-designed jewellery
• Personalized jewellery
• Initial or name pendants
• Custom ring designs
• Specially modified jewellery
• Jewellery made according to specific customer measurements
• Special metal, gemstone, diamond, or design requests
• Products manufactured specifically according to a customer's requirements

Because these products are specially created for you, they cannot generally be resold as standard products.

Before production, Orin Luxury may provide design details, specifications, CAD images, measurements, or other information for customer approval.

Once the customer has approved the design/specifications and production has commenced, cancellation or return may not be possible.

Any changes requested after approval or after production may result in additional labour, material, remake, resizing, or customization charges.

4. Engraved Jewellery

Jewellery that has been engraved or personalized with:

• Names
• Initials
• Dates
• Messages
• Symbols
• Logos
• Other customized text or designs

is not eligible for return, refund, or exchange, unless the item is confirmed to have a manufacturing defect or an engraving error caused by Orin Luxury.

5. Earrings

For hygiene and safety reasons, pierced earrings are not eligible for return or exchange, unless the product is received damaged, defective, or incorrect.

This restriction does not affect any rights you may have under applicable consumer laws.

6. Loose Diamonds, Moissanite & Gemstones

Returns of loose diamonds, moissanite, gemstones, or other precious stones are subject to inspection and approval.

Before returning any loose stone or gemstone, you must contact us at:

sales@orinluxury.com

Please do not ship any loose diamond, moissanite, gemstone, or jewellery item to Orin Luxury without receiving return instructions from our team.

Any applicable certificate must be returned with the corresponding item.

The item must be returned in its original condition and must not have been altered, damaged, treated, mounted, or otherwise modified after delivery.

7. Damaged or Defective Items

We carefully inspect our jewellery before dispatch. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please email:

sales@orinluxury.com

with:

• Your order number
• A description of the issue
• Clear photographs of the jewellery
• Clear photographs of the packaging
• A video, where appropriate

Our team will review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer:

• Repair
• Replacement
• Exchange
• Refund
• Another appropriate resolution

Please do not attempt to repair, resize, modify, polish, or alter a damaged or defective item before contacting us.

8. Incorrect or Wrong Product Received

If you receive an item that is different from what you ordered, please contact us immediately at sales@orinluxury.com.

We will review the order and product details and, if the error is confirmed to have been made by Orin Luxury, we will work with you to arrange an appropriate replacement or resolution.

9. Refunds

Once your returned item has been received, our team will inspect the product to determine whether it meets the return requirements.

After the return has been approved, the applicable refund will be processed to the original payment method, unless otherwise agreed.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Orin Luxury is not responsible for delays caused by banks or payment providers after the refund has been processed by us.

10. Late or Missing Refunds

If you have not received your approved refund, please:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider.
3. Contact your bank or financial institution.
4. If you have completed these steps and still have not received the refund, contact us at sales@orinluxury.com.

We will assist you in checking the status of the refund.

11. Exchanges

We may accept exchanges for eligible products, subject to availability and inspection.

If you wish to exchange an item, please contact us at: sales@orinluxury.com

before sending the product back.

We will provide you with the applicable return instructions and shipping address.

Do not ship the jewellery back to us without first contacting our team.

Custom, personalized, engraved, modified, or otherwise specially manufactured products are generally not eligible for exchange.

12. Return Shipping

Before returning an item, please contact sales@orinluxury.com to receive the appropriate return instructions and shipping address.

Unless the product is confirmed to be defective, damaged, incorrect, or incorrectly supplied by Orin Luxury, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

For international returns, the customer may also be responsible for any applicable:

• Customs charges
• Duties
• Taxes
• Import/export fees
• Brokerage charges
• Other applicable return-related costs

Any refund will be processed after the returned product has been received and successfully inspected.

13. Shipping Insurance & Tracking

Jewellery, diamonds, gemstones, and other valuable products should be returned using a trackable shipping service with appropriate insurance.

The customer is responsible for ensuring that the returned package is properly packaged and safely shipped.

Orin Luxury cannot be held responsible for products that are lost, stolen, or damaged while being returned to us until the package has been received by Orin Luxury.

Please retain your shipping receipt and tracking information until your return has been completed.

14. Gifts

If an item was purchased as a gift and shipped directly to the recipient, an approved return may, where applicable, be issued as a gift credit rather than a refund to the recipient.

If the gift was purchased and shipped to the original purchaser, any approved refund will generally be issued to the original purchaser and original payment method.

15. Product Condition Upon Return

Returned jewellery must be received in the same condition in which it was delivered.

Returns may be rejected if the product shows signs of:

• Wear
• Scratches
• Damage
• Modification
• Resizing
• Polishing
• Repair
• Engraving
• Alteration
• Missing stones
• Missing certificates or accessories
• Missing original packaging

If a returned item has been altered or damaged after delivery, it may no longer qualify for a refund or exchange.

16. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at: sales@orinluxury.com

Cancellation requests are subject to the production status of the order.

Orders that have already entered production, been customized, been personalized, or been dispatched may not be eligible for cancellation.

For custom or made-to-order products, cancellation may not be possible once production has commenced.

17. International Returns

International customers are eligible to request a return within 30 days from the date of delivery, subject to the conditions of this policy.

Customers are responsible for complying with applicable customs and shipping requirements when returning an item internationally.

Any customs duties, taxes, import charges, brokerage fees, or other applicable charges associated with the return may be the responsibility of the customer unless the return is due to an error or defect attributable to Orin Luxury.

International refunds will be processed according to the applicable refund terms and original payment method.

Currency conversion differences, exchange-rate fluctuations, or payment-provider fees may affect the final amount received by the customer.

18. Inspection & Approval

All returned products are subject to inspection.

A return is not considered approved simply because the product has been shipped back to Orin Luxury.

The return will be reviewed after we receive the product and verify its:

• Condition
• Authenticity
• Original packaging
• Certificate(s)
• Product specifications
• Eligibility under this policy

Once the inspection is completed, we will notify you regarding the approval or rejection of your return.

19. Important Note for Fine Jewellery

As jewellery may contain precious metals, diamonds, moissanite, gemstones, and other valuable materials, every returned item may undergo a detailed inspection before a refund or exchange is approved.

Products must not be altered, repaired, resized, engraved, polished, or otherwise modified after delivery if you intend to return them.

20. Contact Us

For all return, refund, exchange, cancellation, damaged-product, or order-related inquiries, please contact:

Orin Luxury
Email:sales@orinluxury.com

Please include your order number and relevant details in your email so that our team can assist you efficiently.

Policy Summary

Order Type	Return Request Period
India	15 days from delivery
International	30 days from delivery
Custom / Personalized	Generally non-returnable
Engraved	Non-returnable
Pierced Earrings	Non-returnable unless defective/damaged
Loose Diamonds / Moissanite / Gemstones	Subject to inspection & approval

Orin Luxury reserves the right to inspect returned products and determine their eligibility in accordance with this policy and applicable laws.