Terms of service

Last Updated: September 2026

Welcome to Orin Luxury.

These Terms of Service (“Terms”) govern your access to and use of the Orin Luxury website, products, services, and related online services.

Throughout these Terms, the words “Orin Luxury,” “we,” “us,” and “our” refer to Orin Luxury. The words “you,” “your,” and “customer” refer to any person who accesses, browses, or uses our website or purchases our products.

By accessing our website, creating an account, placing an order, or using any service provided by Orin Luxury, you agree to be bound by these Terms, together with our other applicable policies, including our Privacy Policy, Shipping Policy, and Returns, Refunds & Exchanges Policy.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you should not use our website or services.

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing products on behalf of another person or organization, you represent that you have the authority to do so.

You agree not to use our products, website, or services for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You must not:

• Violate any applicable law or regulation
• Infringe the rights of Orin Luxury or any third party
• Attempt to gain unauthorized access to our website or systems
• Introduce viruses, malware, or other harmful code
• Interfere with the operation or security of our website
• Use our website for fraudulent or deceptive activities

We reserve the right to restrict or terminate access to our website or services where we reasonably believe these Terms have been violated.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel transactions, or restrict access to our website where permitted by applicable law.

You agree not to reproduce, copy, duplicate, sell, resell, modify, distribute, or commercially exploit any part of our website, content, products, services, or website functionality without our prior written permission.

The headings used in these Terms are provided for convenience and do not affect the interpretation of the Terms.

We may use third-party technology and service providers to operate our website, process payments, provide hosting, manage communications, analyse website activity, and fulfil other business functions.

SECTION 3 — WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, website content may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to:

• Product descriptions
• Product specifications
• Prices
• Availability
• Promotions
• Shipping information
• Delivery estimates
• Product images
• Other website content

We reserve the right to correct or update information when necessary.

Information provided on the website is intended for general informational purposes and should not be treated as a guarantee or representation beyond what is expressly stated.

SECTION 4 — PRODUCT INFORMATION AND IMAGES

Orin Luxury specializes in fine jewellery, diamonds, and related products.

We make reasonable efforts to display jewellery, gemstones, diamonds, metals, colours, finishes, dimensions, and product details as accurately as possible.

However, slight variations may occur due to:

• Screen and monitor settings
• Photography and lighting conditions
• Natural variations in gemstones or diamonds
• Manufacturing and finishing processes
• Product specifications and production tolerances

Product images are intended to provide a visual representation of the product and may not always reflect the exact physical size of an item.

Where a product is made to order, customized, personalized, modified, engraved, or produced according to customer specifications, the final product may reasonably differ from a visual representation, rendering, or digital image in minor details that do not materially alter the agreed design.

SECTION 5 — DIAMONDS, GEMSTONES AND JEWELLERY SPECIFICATIONS

Where applicable, product listings may provide information regarding diamond or gemstone characteristics, including but not limited to:

• Shape
• Carat weight
• Colour
• Clarity
• Cut
• Dimensions
• Certification
• Metal type
• Metal purity
• Jewellery weight

Natural diamonds and gemstones may contain inherent characteristics and variations.

Where a product is accompanied by a third-party laboratory certificate or grading report, the characteristics stated in that certificate are determined by the relevant issuing laboratory.

Certification details should be reviewed carefully before purchase where applicable.

For customized or made-to-order jewellery, specifications agreed between the customer and Orin Luxury may form part of the order confirmation.

SECTION 6 — PRICES

All product prices displayed on our website are subject to change without prior notice.

Prices may change due to factors including:

• Changes in precious-metal prices
• Diamond or gemstone costs
• Manufacturing costs
• Currency fluctuations
• Taxes or duties
• Supplier costs
• Market conditions
• Errors or corrections

The applicable product price will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors and applicable law.

Any applicable taxes, duties, customs charges, or other government-imposed charges may be payable separately depending on the destination and transaction.

SECTION 7 — ORDERS AND ORDER ACCEPTANCE

Placing an order through our website constitutes a request to purchase the selected product.

An order confirmation or acknowledgement does not necessarily mean that Orin Luxury has accepted the order in every circumstance.

We reserve the right, where permitted by law, to:

• Accept or decline an order
• Limit quantities
• Cancel an order
• Correct pricing or product information
• Request additional information
• Verify payment or customer details
• Restrict orders that appear fraudulent or unauthorized

If we cancel an order after payment has been received, any eligible refund will generally be processed to the original payment method, subject to applicable law and our Refund Policy.

SECTION 8 — ACCURACY OF BILLING AND CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• Customs or delivery information where required

You are responsible for ensuring that your shipping and contact information is correct.

If incorrect information results in a failed, delayed, returned, or undeliverable shipment, additional charges may apply where permitted.

We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.

SECTION 9 — CUSTOM, PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Many Orin Luxury products are made to order.

Custom, personalized, modified, engraved, resized, or specially manufactured jewellery may be produced specifically according to the customer's requirements.

Once production has commenced, cancellation, modification, return, or exchange may be restricted or unavailable, except where required by applicable law or where the product is defective or otherwise qualifies under our applicable policies.

Before production begins, customers may contact us regarding requested changes or cancellation.

Any approved cancellation or modification will depend on the production status and nature of the order.

Please review our Returns, Refunds & Exchanges Policy for additional information.

SECTION 10 — PAYMENT

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may take reasonable steps to verify transactions and prevent fraudulent or unauthorized payments.

Orders may be delayed, placed on hold, or cancelled where payment cannot be verified or where we reasonably suspect fraudulent or unauthorized activity.

Payment providers may have their own terms and privacy policies governing payment processing.

SECTION 11 — SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Unless otherwise stated, products are made to order and may require production time before dispatch.

Delivery estimates are provided in good faith and are not guaranteed delivery dates unless expressly stated otherwise.

International shipments may be subject to customs clearance, import duties, taxes, VAT, brokerage charges, or other destination-country requirements.

Such charges are generally the responsibility of the customer unless expressly stated otherwise.

Please review our Shipping Policy before placing an order.

SECTION 12 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our Returns, Refunds & Exchanges Policy, which forms part of these Terms.

Eligibility may depend on:

• Product type
• Whether the item was customized
• Whether production has commenced
• Condition of the item
• Applicable return period
• Whether the item has been worn, altered, damaged, or modified
• Applicable legal requirements

Customers should review the Returns, Refunds & Exchanges Policy before purchasing.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

SECTION 13 — PRODUCT AVAILABILITY

We do not guarantee that every product displayed on our website will remain available at all times.

Products may become unavailable due to:

• Inventory limitations
• Manufacturing capacity
• Material availability
• Supplier availability
• Changes in product collections
• Technical or operational reasons

We reserve the right to discontinue products or modify product specifications where permitted by law.

SECTION 14 — THIRD-PARTY SERVICES

Our website may use third-party services and tools, including payment processors, shipping providers, analytics services, technology providers, and other external platforms.

These services may operate under their own terms and privacy policies.

Orin Luxury is not responsible for the independent operation, availability, content, or policies of third-party services, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms imposed by the relevant provider.

SECTION 15 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Orin Luxury.

We do not control third-party websites and are not responsible for their:

• Content
• Accuracy
• Availability
• Privacy practices
• Security
• Products
• Services
• Terms and policies

You should review the relevant third party's terms and privacy policy before using its services or providing personal information.

SECTION 16 — USER CONTENT, REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, feedback, suggestions, ideas, or other content to Orin Luxury, you represent that you have the right to submit that content.

You must not submit content that:

• Is unlawful
• Is fraudulent or misleading
• Infringes intellectual property rights
• Violates privacy rights
• Contains malicious software
• Is defamatory, abusive, threatening, or obscene
• Impersonates another person
• Violates these Terms

Where permitted by applicable law and subject to any rights you may have, you grant Orin Luxury a non-exclusive right to use submitted content for legitimate business purposes, including displaying customer reviews or feedback.

We reserve the right to remove or decline user content that violates these Terms or applicable law.

SECTION 17 — INTELLECTUAL PROPERTY

All content appearing on the Orin Luxury website, including where applicable:

• Brand names
• Logos
• Product photographs
• Jewellery designs
• Graphics
• Videos
• Text
• Product descriptions
• Website layouts
• Images
• Illustrations
• Marketing materials

may be owned by or licensed to Orin Luxury and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

Unauthorized use of Orin Luxury content may result in legal action where appropriate.

SECTION 18 — PROHIBITED USES

You may not use our website or services:

1. For any unlawful purpose
2. To commit or facilitate fraud
3. To violate applicable laws or regulations
4. To infringe intellectual-property rights
5. To submit false or misleading information
6. To impersonate another person or organization
7. To interfere with website security or functionality
8. To introduce viruses, malware, or harmful code
9. To attempt unauthorized access to our systems
10. To collect personal information of other users without authorization
11. To spam, phish, scrape, crawl, or misuse website data
12. To circumvent security measures
13. To interfere with another person's use of the website
14. For any purpose prohibited by these Terms or applicable law

We reserve the right to restrict or terminate access where prohibited activity is identified.

SECTION 19 — ACCURACY, ERRORS AND OMISSIONS

From time to time, our website may contain errors or omissions relating to product descriptions, pricing, availability, shipping information, promotions, or other content.

We reserve the right to correct such errors and, where permitted by law, to:

• Correct inaccurate information
• Update product information
• Correct pricing errors
• Modify product availability
• Cancel an order affected by a material error

If an order is cancelled because of a material pricing or product error, any eligible payment refund will generally be processed to the original payment method.

Nothing in this section limits any rights that cannot legally be excluded.

SECTION 20 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Orin Luxury website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available
• The website will be uninterrupted
• The website will be completely error-free
• Website content will always be current
• Technical problems will always be corrected immediately
• The website will be completely free from security risks

We make reasonable efforts to provide accurate product information but cannot guarantee that every website image, description, colour representation, measurement, or display will be completely identical to the physical product.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or protection that cannot legally be excluded or limited.

SECTION 21 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Orin Luxury and its owners, directors, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential loss or damage arising from the use of our website or services.

This may include, where legally permitted:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Loss of data
• Business interruption
• Replacement costs
• Other indirect losses

However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability for rights or protections that cannot legally be waived.

Where liability may legally be limited, it will be limited to the maximum extent permitted by applicable law.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Orin Luxury, its owners, directors, employees, contractors, service providers, and affiliates from claims, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms
• Your unlawful use of the website
• Your violation of applicable law
• Your infringement of another person's rights
• Your misuse of our products or services
• Content submitted by you that violates these Terms or applicable law

This section does not apply to the extent that the relevant claim or loss is caused by Orin Luxury's own unlawful conduct or liability that cannot legally be excluded.

SECTION 23 — TERMINATION AND SUSPENSION

These Terms remain effective while you use our website or services.

We may suspend or terminate access to our website or services where permitted by law if we reasonably believe that you have:

• Violated these Terms
• Engaged in fraudulent activity
• Misused our website
• Attempted to compromise website security
• Used our services for an unlawful purpose

Termination will not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, governing law, and dispute-related provisions, will continue to apply to the extent permitted by law.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 25 — NO WAIVER

If we do not immediately enforce any provision of these Terms, that does not mean that we waive our right to enforce that provision later.

Any waiver must be made in accordance with applicable law and, where appropriate, provided in writing.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Exchanges Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and services.

They supersede previous versions or communications concerning the same subject matter, except where otherwise required by applicable law or expressly agreed in writing.

SECTION 27 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the applicable laws governing Orin Luxury and the relevant transaction, without limiting any mandatory consumer-protection or other legal rights that may apply to you.

Any dispute arising in connection with these Terms, the website, or an order shall be subject to the jurisdiction of the courts or dispute-resolution mechanisms that have lawful authority over the relevant matter.

Nothing in this section is intended to prevent a customer from exercising mandatory rights or remedies available under applicable consumer-protection or other laws.

SECTION 28 — CHANGES TO THESE TERMS

We may update, modify, or replace these Terms from time to time.

When changes are made, we may update the “Last Updated” date at the beginning of this page.

You are responsible for periodically reviewing the current Terms.

Your continued use of our website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 29 — LEGAL DISCLAIMER

The information contained in these Terms is intended to establish the general rules governing the use of the Orin Luxury website and services.

While Orin Luxury makes reasonable efforts to maintain accurate website information and appropriate business practices, we do not guarantee that the website, its content, or its services will always be uninterrupted, completely accurate, secure, or free from technical errors.

To the maximum extent permitted by applicable law, Orin Luxury shall not be responsible for circumstances outside our reasonable control, including certain failures of third-party payment providers, courier companies, hosting providers, telecommunications networks, internet services, customs authorities, or other external systems.

Nothing in these Terms is intended to exclude, restrict, or limit any legal right, consumer protection, warranty, remedy, or liability that cannot legally be excluded or limited.

If any provision of these Terms conflicts with a mandatory requirement of applicable law, that mandatory legal requirement will prevail to the extent applicable.

SECTION 30 — CONTACT INFORMATION

If you have questions regarding these Terms of Service, our website, products, or services, please contact us:

Orin Luxury
Email:sales@orinluxury.com

We will make reasonable efforts to respond to customer enquiries and requests.

© Orin Luxury. All Rights Reserved.